UPPAbaby Hub Brooklyn
Today I experienced the new UPPAbaby Hub in Brooklyn and it was awesome. Even better, they’re right in my neighborhood.
While the space isn’t technically open yet, they already have a really cool showroom up and are currently offering complimentary stroller tuneups. Check out their site to find a time. After booking, I received an email confirmation and a reminder. It was super easy.
When they do open, you will be able to:
• Schedule a tune-up for your stroller (appointments required)
• Have minor repairs done
• Complete a warranty claim
• Receive car seat assistance from certified CPST
• Ask questions about washing fabrics
• Ask about maintaining your stroller
• Get product and accessory demonstrations
• Receive help locating accessories and gear at local retailers
Awesome Staff, Great Service. That’s a Winning Combo, right?
They will not be selling retail or gear at the UPPAbaby Hub as they do not want to take away business from local stores (thumbs up).
I showed up for my appointment right on time and was seen immediately. The staff at the Hub was awesome and explained what they were going to do with the stroller. I haven’t done any kind of tune-up for our UPPAbaby VISTA in almost three years of rough use so it was definitely time to get it checked out.
Hanging With Hudson, and Coffee… and Toys!
While the stroller was being worked on, Hudson and I got to hang in the waiting area where there were some awesome toys and coffee for me. Hudson actually didn’t want to leave once the stroller was done. Well done, UPPAbaby.
After about 10 minutes, our stroller was ready. The gentleman who serviced the stroller explained that he’d removed the wheels, cleaned the housings, lubed it up, tightened the breaks and checked the treads.
It really made a difference and was good timing considering I’ll be converting the VISTA into a double stroller (ahhhhh!) in just a few weeks.
I was super impressed by the whole process. UPPAbaby’s customer service is always outstanding and it was cool to see how that translated to a brick and mortar location.
Check it out if you’re in the NYC area!